We offer a 30-day return period. <a href="http://uncertn.com/pages/return-policy" rel="noopener noreferrer" target="_blank">View Full Policy.</a>Your return/exchange may not be accepted if any of the following apply:<ul id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-family: Inter; font-size: 16px;">Items are worn or washed.</li><li style="font-family: Inter; font-size: 16px;">Items aren&apos;t in the original packaging.</li><li style="font-family: Inter; font-size: 16px;">Items don&apos;t have the original tags attached.</li><li style="font-family: Inter; font-size: 16px;">Items smell of smoke, cologne, and/or detergent.</li><li style="font-family: Inter; font-size: 16px;">Items have excessive wrinkling, stains, and/or deodorant marks</li><li style="font-family: Inter; font-size: 16px;">Detached care/size labels.</li><li style="font-family: Inter; font-size: 16px;">Items are damaged.</li><li style="font-family: Inter; font-size: 16px;">Visible wear.</li></ul> For Canadian &amp; US Customers: A return label will be provided to you once your return/exchange request is approved. For refunds, an $8 handling fee will be deducted from your refund. Exchanges or refunds via store credit are free. (No handling fee)For International Customers: Please send your return via a tracked shipping method once your return/exchange request is approved. For refunds, the original shipping fee will not be included. NOTE: Uncertn has the right to refuse any return/exchange that does not comply with our returns policy. Items marked &apos;Final Sale&apos; or 30% off*+, are ineligible for return.&#xA0;

WHAT IS YOUR RETURN POLICY?

<span id="isPasted" style="box-sizing: inherit; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; color: rgb(32, 33, 36); font-family: arial, sans-serif; font-size: 16px; text-align: left; background-color: rgb(255, 255, 255); float: none;">&#x1F6C8; NOTE:<span style="box-sizing: inherit; color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Inter, sans-serif; font-size: 16px; background-color: rgb(255, 255, 255); float: none;">&#xA0;Please ensure your order is&#xA0;<a href="http://uncertn.com/pages/return-policy" target="_blank" rel="noopener noreferrer"></a><span style="box-sizing: inherit; color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Inter, sans-serif; font-size: 16px; background-color: rgb(255, 255, 255); float: none;"><a href="http://uncertn.com/pages/return-policy" rel="noopener noreferrer" target="_blank">eligible for return</a><span style="box-sizing: inherit; color: rgb(22, 22, 22); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Inter, sans-serif; font-size: 16px; background-color: rgb(255, 255, 255); float: none;">.&#xA0;Returning your order is easy! All you need is your order number/email (Your order number can be found in your order confirmation email, example - #UCN12345). Enter your order number and email used to place the order in our returns portal to initiate a return. <a href="http://returns.uncertn.com" rel="noopener noreferrer" target="_blank"><img src="https://uploads.gorgias.io/gpGJBxpQJO6YXZA5/return-button_03-366cced1-cf4f-4116-a2b9-b766fca69200.png" style="width: 266px;" class="fr-fic fr-dib"></a>

HOW DO I RETURN MY ORDER?

Once your return request has been submitted in our <a href="http://returns.uncertn.com" target="_blank" rel="noopener noreferrer"></a><a href="http://returns.uncertn.com" rel="noopener noreferrer" target="_blank">returns portal</a>, please allow up to 5 business days for your request to be updated. Once your request is updated, you will receive an email.&#xA0;Once your return or exchange is approved, please wait for an email from our support team with your return label and return authorization form.Please allow up to 7 business days for us to process your return/exchange after our warehouse receives it. NOTE:&#xA0;For international customers, returns can only be refunded (no exchanges).

HOW LONG WILL IT TAKE FOR MY RETURN/EXCHANGE TO BE PROCESSED?

Returns should be sent back in the original packaging and original mailer bag that the items came with. In the event that you no longer have the mailer bag, your local post office should be able to provide one.&#xA0;Further return instructions will be sent via email once your return request has been approved. NOTE:&#xA0;It is the responsibility of the customer to keep all original packaging the items came with. If the items aren&apos;t sent in the original garment bag (separate from the original mailer bag), your return will be denied. Shipping fee adjustments caused by using a new mailer bag are the responsibility of the customer.&#xA0;

HOW DO I SEND BACK MY RETURN?

If your banking information is the same, the refund amount should automatically transfer to your new card. If you closed the account or switched banks, we would highly recommend contacting your bank to receive the funds as soon as possible.

WHAT IF MY REFUND WAS PROCESSED TO A CARD THAT IS NO LONGER ACTIVE?

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">In the unlikely event that you receive a defective item, we would be more than happy to offer you a full refund or replace the item! To submit a return request for a defective item, please visit our<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;<a href="http://www.returns.uncertn.com/" rel="noopener noreferrer" style="font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">returns portal</a><span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">. Items marked as defective must have a full-length picture of the item including the defect, Uncertn logo, and tag when submitting the return request for it to be approved. <span id="isPasted" style="color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We are not responsible for defects caused by excessive wear, incorrect washing/care, and/or external forces.&#xA0;&#xA0; <span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">NOTE:&#xA0;All claims for defective items must be made within 30 days of delivery.&#xA0;

I RECEIVED A DEFECTIVE ITEM

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Uncertn - Returns & Exchanges

RETURNS & EXCHANGES

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ORDERS

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MY ORDER WAS DELIVERED TO THE WRONG ADDRESS

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MY PACKAGE SAYS IT'S DELIVERED BUT I DON'T HAVE IT

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SHIPPING & DELIVERY

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CAN I USE MULTIPLE DISCOUNTS WHEN ORDERING?

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MY CARD GOT CHARGED BUT MY ORDER DIDN'T GO THROUGH?

HOW DO I REDEEM A GIFT CARD?

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HOW DO I EARN UC POINTS?

HOW DO I REEDEM MY UC POINTS?

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CAN I RECEIVE POINTS FROM PREVIOUS ORDERS?

CAN I REDEEM MY POINTS AND USE A DISCOUNT CODE IN THE SAME ORDER?

WHAT IS REFER A FRIEND?

HOW MANY FREINDS CAN I REFER?

UC REWARDS